Actress Krissann Barretto was not in a good mood recently, accusing airline giant Air India of reportedly ‘harassing’ her for traveling with her pet dog Kiara. Despite having all of her pet’s permissions and health paperwork in order, she was accused of “making a nuisance,” with one crew member even being “rude” to her.
Barretto was returning to Mumbai from Bengaluru with two of her pals when the event occurred. Barretto told Indian Express that she was initially denied boarding permission for four hours. Then shouted at inside the “pet-friendly” carrier for unzipping the bag a little to let her dog breathe.
“As soon as I got on the plane, this guy comes up to me and begins screaming at me that the animal can’t get out of the bag. I requested that he speak politely. I was accompanied by two of my pals. There weren’t any strangers sitting next to me who would be bothered. I only opened the bag’s closure to check on my puppy Kiara. She hadn’t left the house. Her head wasn’t even out. The air hostesses approached me and requested that I seal the bag. They each dialed the same number. I believe this is part of his act of scaring people. He claimed that I was causing a disturbance,” she explained.
Barretto tweeted a video of the man with the caption, “Kept the zip open for her to breathe after an 8-hour road trip. They asked me to get off the flight. They made me wait for a boarding pass for the flight for four hours. As you can see in this video from @airindiain, they were really nasty to me.”
“As notified by our cabin crew, you had taken out the pet from luggage, which is in violation of guidelines. The pet must be transported in a soft ventilated pouch that is not open, according to the rules. In this case, our BLR team was simply following the established SOP,” Air India said on Twitter.
Barretto continued by stating that she made a stand so that the flight crew does not cause problems for any further passengers traveling with dogs.